FAQ
How do I place an order?
Please process your order through the online checkout. Please ensure you fill out your details correctly so we have all the information we require. You will receive an email confirming your order.
No further alterations can be made to our online cakes once you have placed your order so please choose carefully.
Where are you located?
We are located in Wollongong NSW at 136 Auburn St, Coniston. By Appointment Only
Can I pick up my cake?
Yes, of course! We have set time frames for cake collections so we can ensure someone is around to hand you your order. We cannot guarantee pickup if you attend out of these select times.
Your cake will be boxed and ready for you to pick up, at the time you've selected, if you come earlier than this time your cake may not be ready.
Wednesday - Thursday: 10.30 - 11am
Friday: 10.30 - 11am and 4 - 4.39pm
Saturday: 9.30 - 10am
Sundays - Closed. Custom cake deliveries only. Sunday surcharge $45 applies
What are your collection times?
Wednesday - Thursday: 10.30 - 11am
Friday: 10.30 - 11am and 4- 4.30pm
Saturday: 9.30 - 10am
Sundays - Closed. Custom cake deliveries only. Sunday surcharge $45 applies
Cake i pickup my cake ahead of time?
Yes! You can pickup your cake the day prior (or up to 2 days prior) it happens all the time!
Pickup times are available above. Your cake will have to be kept in the fridge overnight, until you travel to the party, then its fine to stay out for up to 4hours. Be sure to keep the cake out of any direct light/heat, and on a stable surface.
Your cake is best eaten at room temperature.
Do you offer delivery?
Yes we do, Subject to availability, delivery times cannot be guaranteed and it's up to you, our lovely customer to ensure someone is able to receive the cake safely. Whether it's you or a venue/restaurant. If we are unable to deliver the cake safely it will be returned back to the shop for you to pickup within the next available collection time.
Deliveries are Wednesday - Sunday between 11 - 2.30pm
Delivery areas and rates
Check below to find your delivery destination postcode
Wollongong delivery zone 1
$55 - 2500, 2502, 2505, 2506, 2519, 2520, 2525
Wollongong delivery zone 2
$65 - 2526, 2530, 2528, 2518
Wollongong delivery zone 3
$75 - 2529, 2527, 2517
Wollongong delivery zone 4
$85 - 2533, 2516, 2515
Wollongong delivery zone 5
$95 - 2508
Shoal haven south coast
$160 - 2535, 2541
Southern Highlands
$160 - 2571, 2575, 2576, 2577, 2578, 2579
Milton Ulladulla
$210 - 2540, 2538, 2539
How do I care for my cake?
We provide you with a cake guide upon booking, please read through this, it has some great tips on keeping your cake safe! All buttercream cakes will need refrigeration, get that baby into the fridge asap! Especially in the warmer months. It’s best to keep it in the box supplied to prevent any transfer of smells or something falling into your cake (could you imagine!)
Pop your cake out on display approx 30mins before your event starts, im sure you and your guests will want to admire before you dig in! You want to eat this beauty at room temperature, so the flavours and buttercream have softened deliciously.
Always be gentle when moving your cake around, they are not meant to travel and are delicate.
If there are any leftovers, they should keep for up to a week, in an airtight container in the fridge.
Are you offer Gluten Free options?
We love all of our beautiful customers! We do offer GF options and some other dietary requirements, we have this as an option dependant on our work week. We won’t guarantee our products will be free of entirely, as our kitchen is not setup for dietary options. Please get in touch if you would like to make this request.
Can I make changes to the online cakes design?
The changes you can make are the options listed through the online store, aside from these options, these cakes can not be customised further. They are made as described on the page.
If you would like to customise a cake design further than what we offer through the website, you're welcome to fill in our custom cake enquiry form
I can't select the date I need?
If you can't select the date you need through the online store - we are entirely booked out for that weekend, Sorry we would love to bake for you next time!
Orders do fill fast, we take on a select amount of cakes each week.
Cancellations, changes, date changes. Am I able to get a refund?
Please choose carefully as no changes can be made once the order has gone through our online store, a partial credit may be given if cancelled 2 weeks prior.
For custom order cakes, get in touch with us asap, as we take on a limited number of cakes each week we may be able to fit you in on an alternative date, but this is not a guarantee. A partial credit may be given for you to enjoy at your next event.